1. About These Terms

These Terms & Conditions of Sale govern the sale of products and services by LCOM Ltd, trading as Tek Direkt, through tekdirekt.uk.

By placing an order with us, you agree that your purchase will be subject to these Terms & Conditions of Sale, together with our Shipping Policy, Returns & Refund Policy, and any applicable product-specific, manufacturer, distributor or supplier terms referred to on our website or otherwise made available to you.

Together, these documents form the entire agreement between you and LCOM Ltd trading as Tek Direkt in relation to your purchase, unless we agree otherwise in writing.

Tek Direkt primarily supplies products to businesses, public-sector organisations and professional users throughout the United Kingdom. We also accept orders from Home Users, whose statutory consumer rights are fully respected.

3. Basis of Contract

All orders placed with Tek Direkt are subject to these Terms & Conditions of Sale, our Shipping Policy, Returns & Refund Policy, and any applicable product-specific, supplier, distributor, manufacturer or third-party terms that apply to the goods or services ordered.

Many products sold by Tek Direkt are supplied on a back-to-back basis through authorised manufacturers, distributors and suppliers. Products may be fulfilled from UK or European distribution centres depending on availability.

Product availability, pricing, lead times, warranties, fulfilment arrangements and return rights may therefore be subject to manufacturer, distributor or supplier requirements.

By placing an order, you acknowledge and accept that these manufacturer, distributor and supplier requirements may apply.

4. Order Acceptance

Your order constitutes an offer to purchase products or services from Tek Direkt.

We may accept or reject an order, including where:

• products are unavailable;
• a pricing or product-listing error has occurred;
• supplier conditions have changed;
• payment cannot be authorised;
• fraud or misuse is suspected; or
• we reasonably believe that we are unable to fulfil the order.

Until that point, we are under no obligation to supply the products.

5. Pricing

We take reasonable care to ensure that pricing and product information displayed on our website is accurate. However, errors may occasionally occur.

If we discover a material pricing error before accepting your order, we may cancel the order or offer the product at the correct price.

If you choose not to proceed, any payment already taken will be refunded in full.

The price shown during checkout is the price payable for accepted orders.

6. Payment

Payment must be made using one of the payment methods made available during checkout unless alternative payment terms have been agreed in writing.

Payment is normally taken when your order is placed.

Orders will not be accepted, processed or dispatched until payment has been successfully authorised.

We reserve the right to refuse or cancel an order where payment cannot be authorised or where fraud or misuse is suspected.

Where credit facilities have been agreed with a Business Customer, payment must be made in accordance with the agreed payment terms.

7. Delivery

Delivery dates, dispatch estimates and lead times are provided for guidance only unless we expressly agree otherwise in writing.

Some products are dispatched directly from manufacturers, authorised distributors or suppliers, and delivery times may vary depending on stock availability and supplier lead times.

We do not guarantee delivery by any particular date unless expressly confirmed in writing.

Risk in the goods passes to you upon delivery, or where you fail to take delivery, at the point delivery would otherwise have taken place.

Ownership of the goods remains with Tek Direkt until payment has been received in full.

You are responsible for inspecting goods promptly upon delivery and reporting shortages, visible damage or incorrect items within the timeframes set out in our Shipping Policy and Returns & Refund Policy.

8. Events Outside Our Control

We shall not be liable for any delay in performing, or failure to perform, any obligation under these Terms where the delay or failure results from circumstances beyond our reasonable control.

These circumstances include, but are not limited to:

• severe weather;
• industrial action;
• transport disruption;
• supplier shortages;
• utility failures;
• cyber incidents;
• government action;
• pandemics;
• natural disasters;
• war;
• terrorism; and
• other force majeure events.

Where such circumstances arise, we will make reasonable efforts to minimise disruption and keep affected customers informed.

10. Product Suitability

You are responsible for ensuring that the products you order are suitable for your intended use and compatible with your equipment, systems and software.

We recommend checking product specifications before placing your order.

Products must be used in accordance with the manufacturer's instructions.

Except where prohibited by law, we are not liable for issues arising from misuse, incompatibility, improper installation or failure to follow manufacturer guidance.

11. Manufacturer Warranty

Most products supplied by Tek Direkt benefit from the manufacturer's standard warranty.

Warranty periods and terms vary by manufacturer and product.

Warranty claims may require inspection, testing or repair by the manufacturer or an authorised service provider.

In some cases, we may assist in facilitating warranty claims, although this remains subject to the manufacturer's or supplier's procedures.

Manufacturer warranties do not normally cover accidental damage, misuse, unauthorised modification, improper installation or normal wear and tear.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury caused by negligence; or
• any liability that cannot legally be excluded.

If you are a Business Customer, to the fullest extent permitted by law, Tek Direkt shall not be liable for indirect or consequential losses including loss of profit, revenue, contracts, goodwill, anticipated savings or data.

Our total liability to a Business Customer shall not exceed the amount paid for the relevant order.

13. Data Security

Before returning any device for repair or warranty service, you are responsible for backing up your data and removing any confidential or personal information wherever possible.

Tek Direkt is not responsible for any loss of data arising during repair, replacement or warranty processing except where required by law.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Business Customers agree that the courts of England and Wales shall have exclusive jurisdiction.

Home Users retain any mandatory consumer rights relating to jurisdiction under applicable UK consumer legislation.