Returns & Refund Policy

Returns

At Tek Direkt, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with the policy below.

Tek Direkt primarily supplies products to businesses, public sector organisations and professional users. This policy explains the different return rights that apply to business and consumer purchases. Where you purchase as a consumer, your statutory rights under UK consumer protection legislation will always apply.

Change of Mind Returns (Consumers)

If you are a consumer purchasing for personal use, you have the right to cancel your order within 14 days of receiving your goods in accordance with the Consumer Contracts Regulations 2013.

To exercise this right, please contact us before returning your item. Once your cancellation request has been received, you have a further 14 days to return the goods.

Returned items must be:

Unused and in their original condition

Complete with all accessories, manuals and original packaging

In a condition suitable for resale

Securely packaged to prevent damage during transit

Unless the item is faulty, incorrectly supplied or damaged on arrival, you are responsible for the cost of returning the goods.

Where a consumer exercises their legal right to cancel an order under the Consumer Contracts Regulations 2013, we will refund the standard delivery charge paid with the order. Additional charges for premium or expedited delivery services are not refundable unless required by law.

Where permitted by applicable consumer legislation, we may make a deduction from your refund if the returned goods show signs of handling beyond what is necessary to establish their nature, characteristics and functionality.

Business Customers

Many of the products we supply are purchased by businesses.

Unless otherwise agreed in writing, change-of-mind returns for business-to-business (B2B) purchases are accepted solely at Tek Direkt's discretion.

Requests for discretionary business returns should normally be made within 14 days of delivery.

Approved business returns may be subject to any applicable distributor or manufacturer restocking charges. Where a restocking charge applies, it will be advised before a return is authorised.

Please contact our customer service team before returning any business order.

Faulty, Damaged or Incorrect Goods

Please inspect your order as soon as possible after delivery.

If your item:

Arrives damaged

Develops a manufacturing fault during the applicable warranty period

Is incorrect

Has missing products or components

Is dead on arrival (DOA)

please contact us as soon as reasonably possible, preferably within 48 hours of delivery for transit damage, shortages or products that are dead on arrival.

Please include:

Your order number

Product details

Product serial number (where applicable)

A description of the issue

Photographs of the product and packaging (where applicable)

Returned goods may be inspected or tested before a repair, replacement or refund is authorised.

Following our assessment, we will arrange an appropriate resolution, which may include:

Repair

Replacement

Collection of the item

Refund

This is in addition to your statutory rights under applicable consumer protection legislation.

Non-Returnable Items

Unless faulty or incorrectly supplied, we cannot accept returns of:

Special-order or customised products

Made-to-order items

Software where the licence has been activated or any security seal has been broken

Opened consumables, including labels, ribbons, receipt rolls and other print media

Hygiene-sensitive products where protective seals have been removed

Products that have been installed, modified or damaged after delivery

Products not returned in a condition suitable for resale

Any items specifically identified as non-returnable on the product page or confirmed in writing by Tek Direkt before dispatch.

Return Shipping

Where you are responsible for returning goods, you must ensure they are packaged securely to prevent damage during transit.

Returned goods remain your responsibility until they have been received by Tek Direkt or our authorised returns location.

We recommend using a tracked and insured delivery service, as we cannot accept responsibility for items lost or damaged during return transit.

Refunds

Once your returned goods have been received and inspected, we will notify you of the outcome of your return.

If your return is approved, your refund will be processed using the original payment method wherever possible.

Refunds are normally issued within 5–10 working days after the returned goods have been inspected and approved. Your payment provider may require additional time before the funds appear in your account.

Where permitted by law, any deduction from your refund resulting from handling beyond what is reasonably necessary to inspect the goods will be explained to you before the refund is processed.

Original delivery charges will only be refunded where required by applicable consumer legislation, where goods are faulty, incorrectly supplied or where Tek Direkt has agreed that a refund is appropriate.

Exchanges

We do not offer direct exchanges.

If you require a different product, we recommend placing a new order and returning the unwanted item in accordance with this policy.

Manufacturer Warranty

Most products supplied by Tek Direkt are covered by the standard manufacturer's warranty.

Warranty periods and terms vary between manufacturers and products.

Warranty claims may require inspection, testing or repair by the manufacturer or an authorised service provider.

Manufacturer warranties do not normally cover accidental damage, misuse, unauthorised modifications, improper installation or normal wear and tear.

This warranty is provided in addition to your statutory consumer rights.

Please see our Manufacturer Warranty page for further information.

How to Return an Item

Before returning any product, please contact our customer support team to obtain return instructions.

Email: sales@tekdirekt.uk

Telephone: 01904 890308

Please include:

Your order number

Product details

Product serial number (where applicable)

Reason for return

Photographs (if reporting damage or faults)

Returns sent without prior authorisation or contact may experience delays in processing.

We reserve the right to refuse returns that do not meet the conditions of this policy where permitted by applicable law.

Consumer Rights

Nothing in this Returns & Refund Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable consumer protection legislation.

Contact Us

If you have any questions about this Returns & Refund Policy, please contact us.

Tek Direkt is a trading name of LCOM Ltd (Company No. 17084470), registered in England and Wales.

VAT Registration Number: GB515644004

Registered Office:
12 Maythorpe
York
YO23 3RF

Email: sales@tekdirekt.uk

Telephone: 01904 890308

Customer Support Hours: Monday to Friday, 9:00am – 5:00pm (excluding UK public holidays).