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Privacy Policy
Privacy Policy
Your privacy
This Privacy Policy explains how LCOM Ltd, trading as Tek Direkt, collects, uses, stores and protects your personal data when you visit tekdirekt.uk, create an account, place an order, contact us or otherwise interact with our business.
For the purposes of UK data protection law, LCOM Ltd trading as Tek Direkt is the data controller of your personal data.
Who we are
Tek Direkt is a trading name of LCOM Ltd.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details set out at the end of this policy.
The personal data we collect
We may collect and process the following types of personal data:
Information you provide to us
This may include:
Your name
Billing address and delivery address
Email address
Telephone number
Account login details where you create an account
Details you provide when contacting us by email, phone, contact form or other communication channels
Order and transaction information
This may include:
Products ordered or quoted for
Order history
Delivery and fulfilment information
Payment-related information processed through our payment providers
Records of returns, refunds, account queries or customer service interactions
Technical and website usage information
When you use our website, we may also collect certain technical and usage data, including:
IP address
Browser type and device information
Website usage and browsing behaviour
Pages viewed and interactions with the website
Cookies and similar technologies, as described in our Cookie Policy
How we use your personal data
We use your personal data for a number of legitimate business purposes, including to:
Process and fulfil orders
Provide products, customer support and account-related services
Manage customer accounts and maintain order records
Communicate with you about orders, deliveries, returns or account matters
Verify transactions and help prevent fraud or misuse of our services
Improve our website, services and customer experience
Comply with legal, regulatory, tax and accounting obligations
Send marketing communications where we are permitted to do so under applicable law
Lawful bases for processing
Under UK data protection law, we rely on one or more of the following lawful bases when processing personal data:
Performance of a contract
Where processing is necessary to fulfil an order, provide products or services, manage your account or otherwise perform a contract with you.
Legal obligation
Where we need to process personal data to comply with legal or regulatory obligations, including accounting, tax, fraud prevention or consumer law requirements.
Legitimate interests
Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. This may include running and improving our website, managing our business operations, responding to enquiries, maintaining security and preventing fraud.
Consent
Where consent is required by law, for example in relation to certain marketing communications or non-essential cookies, we will rely on your consent and you may withdraw it at any time.
Sharing your personal data
We may share personal data with trusted third parties where necessary to operate our business, fulfil orders and provide our services. Depending on the circumstances, this may include:
Suppliers, distributors and fulfilment partners involved in sourcing or delivering products you order
Couriers and logistics providers
Payment service providers and payment processors
IT, hosting, website, analytics and software service providers
Professional advisers, insurers, auditors or legal advisers where necessary
Regulators, law enforcement bodies or other authorities where required by law or where necessary to protect our legal rights
We only share personal data where there is a valid reason to do so and where appropriate safeguards are in place.
International data transfers
Some of the third parties we work with may process personal data outside the UK or European Economic Area.
Where personal data is transferred internationally, we will take appropriate steps to ensure that your information remains protected and is handled in accordance with applicable data protection laws. This may include relying on adequacy regulations, standard contractual clauses or other recognised safeguards.
Data retention
We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to fulfil orders, manage our customer relationships, comply with legal and regulatory obligations, resolve disputes, enforce agreements and maintain business and financial records.
Retention periods may vary depending on the type of information involved, the purpose for which it was collected and any legal obligations that apply.
Your data protection rights
Subject to applicable law, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data in certain circumstances
Request restriction of processing in certain circumstances
Object to processing based on legitimate interests
Request transfer of certain personal data to you or another provider, where applicable
Withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to certain requests.
Data security
We take reasonable technical and organisational measures to help protect personal data against accidental loss, unauthorised access, misuse, disclosure, alteration or destruction.
However, no website, online service or data transmission can be guaranteed to be completely secure, and you should also take care to protect your own account credentials and devices.
Contact us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:
Tek Direkt
A trading name of LCOM Ltd
Email: sales@tekdirekt.uk
Phone: 01904 890308
Complaints
If you are unhappy with how we handle your personal data, we would appreciate the opportunity to address your concerns first.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK data protection regulator.
You can find more information on the ICO website at www.ico.org.uk.