Privacy Policy
Privacy Policy
Your privacy matters to us.
This Privacy Policy explains how LCOM Ltd, trading as Tek Direkt, collects, uses, stores, shares and protects personal data when you visit tekdirekt.uk, create an account, place an order, request a quote, contact us or otherwise interact with our business.
For the purposes of UK data protection law, LCOM Ltd trading as Tek Direkt is the data controller of the personal data described in this policy.
Clear Purpose
We use personal data to operate our website, process orders, provide support and run our business.
Secure Handling
We take reasonable technical and organisational measures to help protect personal data.
Controlled Sharing
Information is shared with appropriate service providers where necessary to operate our business and fulfil orders.
Your Rights
You may have rights over your personal data including access, correction, deletion, restriction and objection.
Privacy Information
1. Who We Are
Tek Direkt is a trading name of LCOM Ltd.
LCOM Ltd is the data controller responsible for the personal data described in this Privacy Policy.
We sell business technology including barcode and data-capture equipment, label printers and supplies, mobile computing equipment, EPOS hardware, computers, networking equipment and related products.
Data Controller
LCOM Ltd trading as Tek Direkt
Company No. 17084470
Registered in England and Wales
VAT Registration No. GB515644004
Registered Office:
12 Maythorpe
York
YO23 3RF
Email: sales@tekdirekt.uk
Telephone: 01904 890308
2. Personal Data We Collect
The personal data we collect depends on how you interact with Tek Direkt.
Contact & Account Information
This may include:
- your name;
- billing and delivery addresses;
- email address;
- telephone number;
- account login details where you create an account; and
- information you provide when contacting us.
Orders & Transactions
This may include:
- products ordered or quoted for;
- order history;
- delivery and fulfilment information;
- payment-related information processed through our payment providers; and
- records of returns, refunds and customer-service enquiries.
Website & Technical Data
This may include:
- IP address;
- browser and device information;
- website usage and browsing behaviour;
- pages viewed;
- interactions with the website; and
- cookie and similar technology information.
3. Where We Obtain Personal Data
Most personal data is provided directly by you when you interact with Tek Direkt.
You Provide It
For example when you place an order, create an account, request a quote, contact us or communicate with our customer-service team.
Website Activity
Technical and usage information may be generated when you browse and interact with tekdirekt.uk.
Service Providers
We may receive information relating to transactions, deliveries or website activity from organisations helping us provide our services.
4. Website Analytics & Advertising Partners
We use third-party services to understand website usage, improve the website, measure advertising performance and, where permitted, support relevant advertising.
We use services including Google Analytics and Google Ads to understand website usage, measure marketing performance and improve our website and advertising.
These services may use cookies and similar technologies to process website usage and interaction information.
Microsoft
We use Microsoft services including Microsoft Clarity and Microsoft Advertising.
These services may process website interaction information such as behavioural metrics, website usage, heatmaps and session replay information to help us understand and improve the website and measure advertising activity.
The use of non-essential cookies and similar technologies is subject to the choices and controls described in our Cookie Policy and cookie-consent system.
5. How We Use Your Personal Data
We may use personal data for the following purposes:
Orders
To process, fulfil and manage orders and provide products or services you request.
Customer Service
To respond to enquiries and communicate about orders, deliveries, returns and account matters.
Accounts
To create and manage customer accounts and maintain relevant order records.
Security
To verify transactions and help detect or prevent fraud, misuse and security issues.
Website Improvement
To understand website use and improve our website, services and customer experience.
Business Operations
To operate, administer and manage our business and customer relationships.
Legal Compliance
To comply with legal, regulatory, tax, accounting and other applicable obligations.
Marketing
To send marketing communications where we are permitted to do so under applicable law.
6. Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal data.
Contract
We process personal data where necessary to fulfil an order, provide products or services, manage an account or otherwise perform a contract with you.
Legal Obligation
We process information where necessary to comply with legal or regulatory requirements, including relevant accounting, tax and consumer-law obligations.
Legitimate Interests
We may process personal data where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include operating and improving our website, responding to enquiries, managing our business, maintaining security and preventing fraud.
Consent
Where consent is required, such as for certain marketing communications or non-essential cookies, we rely on your consent.
You may withdraw consent at any time.
8. International Data Transfers
Some organisations that provide services to Tek Direkt may process personal data outside the United Kingdom or European Economic Area.
Where personal data is transferred internationally, we take appropriate steps intended to ensure that the information remains protected in accordance with applicable data-protection law.
Depending on the circumstances, this may include relying on:
Adequacy Arrangements
Where the UK recognises that the destination provides an appropriate level of data protection.
Contractual Safeguards
Appropriate contractual protections may be used where required.
Other Recognised Safeguards
Other transfer mechanisms recognised under applicable data-protection law may be used where appropriate.
9. How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information where necessary to:
- fulfil and maintain records of orders;
- manage customer relationships;
- provide customer support;
- comply with legal, regulatory, tax and accounting requirements;
- resolve disputes;
- establish, exercise or defend legal claims; and
- maintain appropriate business and financial records.
Retention periods vary. The appropriate period depends on the type of information, why it was collected, whether an ongoing relationship exists and any legal or regulatory obligations that apply.
10. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have a number of rights in relation to your personal data.
Access
Ask for access to personal data we hold about you.
Correction
Ask us to correct inaccurate or incomplete personal data.
Deletion
Ask us to delete personal data in certain circumstances.
Restriction
Ask us to restrict the processing of personal data in certain circumstances.
Data Portability
Request transfer of certain personal data to you or another provider where applicable.
Withdraw Consent
Where processing relies on consent, you may withdraw that consent.
Your Right to Object
You may have the right to object to processing of your personal data where we rely on legitimate interests.
You may also have rights to object to the use of your personal data for direct marketing.
Contact us at sales@tekdirekt.uk if you wish to exercise this right.
We may need to verify your identity before responding to certain requests.
11. Marketing Communications
We may use contact information to send relevant marketing communications where we are permitted to do so under applicable law.
Where consent is required, we will rely on consent.
You can ask us to stop sending marketing communications or use the unsubscribe option provided in applicable marketing emails.
Marketing preferences do not affect service communications. We may still need to contact you about an order, delivery, payment, account, return, warranty or other transaction even if you do not receive marketing communications.
13. Data Security
We take reasonable technical and organisational measures designed to help protect personal data against accidental loss, unauthorised access, misuse, disclosure, alteration or destruction.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
Account Security
Keep your Tek Direkt account credentials confidential and use an appropriate password.
Payment Information
Payment-related information is processed using payment-service providers as part of the transaction process.
Suspicious Activity
If you believe your account or personal information has been compromised, contact us as soon as possible.
14. Questions & Complaints
If you are unhappy with how we have handled your personal data, please contact us so that we have the opportunity to investigate your concern.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data-protection regulator.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
Where appropriate, material changes will be brought to the attention of website users.
We recommend checking this page periodically for the current version of the policy.
Related Policies
Cookie Policy
Find out more about cookies and similar technologies used on tekdirekt.uk.
Terms & Conditions
Read the contractual terms applying to purchases from Tek Direkt.
Shipping & Returns
Read information about delivery, returns, refunds and order fulfilment.
Questions About Your Personal Data?
If you have a privacy question or want to exercise one of your data-protection rights, contact Tek Direkt.
LCOM Ltd trading as Tek Direkt
12 Maythorpe, York, YO23 3RF
Company No. 17084470
VAT Registration No. GB515644004
Email: sales@tekdirekt.uk
Telephone: 01904 890308
Customer Support: Monday to Friday, 9:00am–5:00pm