We use cookies to make your experience better.
To comply with the new e-Privacy directive, you agree to the privacy policy and our use of cookies.
Shipping Policy
Shipping Policy
Order Processing
Orders are processed during normal business hours, Monday to Friday, excluding UK public holidays.
Once your order has been processed, you will receive a confirmation email containing your shipping details and tracking information where available.
Delivery Times
Estimated delivery times are shown during checkout and may vary depending on product availability and your delivery location. Standard UK Mainland delivery is 1-3 business days from order confirmation. The rest of the UK delivery is 3-5 busines days from order confirmation.
While we make every effort to deliver within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on the products ordered, delivery destination and selected shipping service.
Any applicable shipping costs will be clearly displayed before you complete your purchase.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched so you can monitor the progress of your delivery.
Delivery Address
Please ensure your delivery address is accurate before completing your order. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Delivery Delays
Occasionally, deliveries may be delayed due to circumstances outside our control, including courier delays, severe weather or supply chain disruptions. If this happens, we will keep you informed and work to resolve the issue as quickly as possible.
Damaged or Missing Deliveries
If your order arrives damaged or items are missing, please contact us as soon as possible after delivery. We may request photographs of any damaged goods to help us investigate with the courier and arrange an appropriate resolution.
Contact us
If you have any questions about this Policy, please contact us:
Tek Direkt is a trading name of LCOM Ltd (Company No. 17084470)
registered in England and Wales.
VAT No: GB515644004
Registered office: 12 Maythorpe, York YO23 3RF
Email: sales@tekdirekt.uk
Phone: 01904 890308
Customer Support is available Monday to Friday, 9am to 5pm.