Shipping Policy

Order Processing

Orders are processed during our normal business hours, Monday to Friday, excluding UK public holidays.

For products that are in stock, orders placed before 3:00pm (Monday to Friday) are normally dispatched the same business day. Orders placed after 3:00pm, or on weekends and public holidays, will usually be processed on the next working day.

Once your order has been processed, you will receive an order confirmation email. When available, a further email containing your dispatch confirmation and tracking details will be sent once your order has been shipped.

Delivery Times

Estimated delivery times are displayed during checkout and may vary depending on product availability, supplier lead times and your delivery location.

Typical delivery times are:

UK: 1–3 business days after dispatch

Delivery estimates apply to products that are available for immediate dispatch. Some products are supplied directly from our manufacturers or authorised distributors, and delivery times may vary depending on stock availability.

Where products are sourced from UK or European distribution centres, delivery may take slightly longer than our standard estimates. If this affects your order, we will contact you as soon as possible with an updated estimated delivery date.

We aim to meet all estimated delivery times. However, during periods of high demand, supplier shortages, transport disruption or other unforeseen circumstances, deliveries may take longer than expected.

While we make every effort to deliver within the estimated timeframe, all delivery dates are estimates only and cannot be guaranteed.

Shipping Costs

Delivery charges are calculated automatically during checkout based on the products ordered, delivery destination and selected shipping service.

Any applicable shipping costs will be clearly displayed before you complete your purchase.

Where products require specialist delivery services or are shipped directly from overseas suppliers at your request, additional delivery charges may apply. Any such charges will always be communicated and agreed before dispatch.

Couriers

We use a range of reputable courier partners, including (where appropriate) DPD, DHL, UPS, FedEx, Royal Mail and other trusted delivery services.

The courier used will depend on the size, weight, destination and availability of your order.

Deliveries are normally made on working days (Monday to Friday), excluding UK public holidays. Some deliveries may require a signature upon receipt.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched so that you can monitor the progress of your delivery.

Customers with a Tek Direkt online account may also be able to view the status of their order by logging into their account.

Multiple Shipments

Where an order contains multiple items, products may occasionally be dispatched separately from different warehouses, manufacturers or authorised suppliers. This will not result in any additional delivery charge unless agreed with you before dispatch.

Delivery Address

Please ensure that your delivery address is accurate and complete before placing your order.

Tek Direkt cannot be held responsible for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.

If a delivery cannot be completed because the recipient is unavailable or the address supplied is incorrect, additional charges may apply for redelivery.

For business customers, we recommend using a commercial delivery address wherever possible to help ensure successful delivery during normal working hours.

Safe Place Deliveries

If you instruct the courier to leave your parcel in a designated safe place or with a neighbour, delivery will be deemed complete once those instructions have been followed. Tek Direkt cannot accept responsibility for loss, theft or damage occurring after the parcel has been delivered in accordance with your delivery instructions.

Delivery Restrictions

Some products may not be available for delivery to certain locations, including the Scottish Highlands, Islands, Northern Ireland or other remote areas. Where additional delivery charges or restrictions apply, these will be communicated before your order is dispatched.

Large or Specialist Deliveries

Certain products may require pallet delivery or specialist courier services due to their size, weight or value. Where applicable, we will contact you before dispatch to arrange a suitable delivery date and confirm any access requirements.

International Delivery

Unless otherwise agreed in writing, we currently deliver to addresses within the United Kingdom only.

If you require delivery outside the UK, please contact our sales team before placing your order to discuss available options.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including adverse weather conditions, courier delays, supplier shortages, transport disruption, technical issues affecting courier networks or other force majeure events.

If this happens, we will keep you informed and work to resolve the issue as quickly as possible.

Damaged or Missing Deliveries

Please inspect your order upon delivery.

If your order arrives damaged, incomplete or items are missing, please contact us as soon as reasonably possible after receiving your delivery.

To help us investigate with the courier and arrange an appropriate resolution, we may ask you to provide photographs of the damaged packaging and products.

Questions About Your Delivery

If you have any questions regarding your order or this Shipping Policy, please contact us.

Tek Direkt is a trading name of LCOM Ltd (Company No. 17084470), registered in England and Wales.

VAT Registration Number: GB515644004

Registered Office:
12 Maythorpe
York
YO23 3RF

Email: sales@tekdirekt.uk

Telephone: 01904 890308

Customer Support Hours: Monday to Friday, 9:00am – 5:00pm (excluding UK public holidays).