Shipping Policy
Shipping & Delivery
Clear delivery information for orders from Tek Direkt.
We supply business technology throughout the UK, including barcode scanners, label printers, mobile computers, EPOS equipment, printers, computers, networking hardware and accessories.
Many in-stock products ordered before 3:00pm Monday to Friday are normally dispatched the same business day. Typical UK delivery is 1–3 business days after dispatch, although availability, supplier location and the type of equipment ordered can affect delivery times.
Delivery at a Glance
3:00pm Cut-Off
In-stock orders placed before 3:00pm Monday to Friday are normally dispatched the same business day.
UK: 1–3 Business Days
Typical delivery for products available for immediate dispatch is 1–3 business days after dispatch.
Tracking Where Available
Tracking details are sent after dispatch where the selected courier service provides tracking.
UK Delivery
Our standard delivery service is for UK addresses. Contact us before ordering if you require delivery outside the UK.
What Happens After You Place an Order?
1
Order Received
Your order is received by Tek Direkt and processed during our normal business hours, Monday to Friday excluding UK public holidays.
2
Stock & Fulfilment Checked
We confirm the appropriate fulfilment route based on stock availability and the warehouse, distributor or manufacturer supplying the equipment.
3
Order Dispatched
In-stock products ordered before 3:00pm are normally dispatched the same working day. Orders placed after the cut-off are normally processed on the next working day.
4
Tracking Sent
Where tracking is available, dispatch and tracking information will be sent once the shipment has left the fulfilment location.
5
Delivery
Most immediately available UK orders are delivered within 1–3 business days after dispatch.
UK Delivery Times
Estimated delivery times are displayed during checkout where available and depend on stock availability, supplier lead time, delivery location and the type of product ordered.
In Stock
Normally dispatched the same business day when ordered before 3:00pm Monday to Friday.
Typical UK delivery is then 1–3 business days after dispatch.
Distributor or Manufacturer Stock
Some products are dispatched directly from an authorised distributor or manufacturer rather than from a single Tek Direkt warehouse.
Delivery time therefore depends on the location and availability of that stock.
UK / European Distribution
Products sourced from UK or European distribution centres can occasionally take longer than the standard delivery estimate.
Where this materially affects an order, we will provide an updated estimated delivery date.
Delivery dates are estimates rather than guarantees. Supplier shortages, courier disruption, adverse weather, unusually high demand and other circumstances outside our reasonable control can affect delivery times.
Where Will My Order Be Shipped From?
Tek Direkt supplies a large catalogue of business technology sourced through manufacturers and authorised distribution channels.
Depending on the product and available stock, your order may be dispatched from a UK warehouse, authorised distributor, manufacturer or another approved fulfilment location.
UK Stock
Where suitable stock is available in the UK, this will normally provide the quickest fulfilment route.
Supplier Direct
Some equipment may be shipped directly from an authorised distributor or manufacturer to the delivery address.
European Stock
Some specialist products may be sourced from European distribution centres, which can increase the delivery time.
Ordering several different products? Your order may arrive in more than one shipment if the items are being supplied from different fulfilment locations.
Multiple Shipments
An order containing several products may occasionally be split into separate deliveries.
Different Warehouses
Products may be held at different authorised distribution locations.
Different Arrival Times
One part of an order may therefore arrive before another.
No Unexpected Extra Charge
A split shipment will not result in an additional delivery charge unless this has been discussed and agreed with you before dispatch.
Delivery Charges
Delivery charges are calculated during checkout based on the products ordered, delivery destination and shipping service.
Any applicable delivery charge will be shown before you complete your purchase.
Standard Orders
The applicable shipping cost is calculated and displayed during checkout.
Specialist Deliveries
Large, heavy, high-value or specialist equipment may require a pallet or specialist courier service. Any additional charge that is not already shown during checkout will be communicated and agreed before dispatch.
Couriers & Delivery Services
We use a range of established delivery services depending on the size, weight, value, fulfilment location and destination of the order.
Courier partners may include DPD, DHL, UPS, FedEx and Royal Mail, as well as other appropriate delivery services.
Deliveries are normally made on working days, Monday to Friday excluding UK public holidays. Some deliveries may require a signature.
Can I choose the courier? The delivery service normally depends on the fulfilment location and type of equipment being shipped, so a particular courier cannot always be guaranteed.
Order Tracking
Tracking Information
Where courier tracking is available, details will be provided after your order has been dispatched.
Tek Direkt Account
If you have a Tek Direkt online account, you may also be able to view your current order status by logging into your account.
If your order has been dispatched but you have not received tracking information, contact us with your order number and we will check the shipment status.
Check Your Delivery Address
Please make sure the delivery address supplied when ordering is complete and accurate.
Business Address
For business orders, a staffed commercial address can help ensure the courier can complete delivery during normal working hours.
Incorrect Address
An incorrect or incomplete address can cause delays, failed delivery attempts or additional courier charges.
Recipient Availability
Where a delivery cannot be completed because nobody is available to receive it, the courier may attempt redelivery or apply its normal delivery procedures.
Safe Place & Neighbour Deliveries
If you instruct the courier to leave an order in a designated safe place or with a neighbour, delivery will be considered complete once the courier has followed those instructions.
Tek Direkt cannot accept responsibility for loss, theft or damage that occurs after a parcel has been delivered in accordance with the safe-place or neighbour instructions provided.
High-value business equipment: consider whether a safe-place instruction is appropriate before authorising the courier to leave the shipment unattended.
Highlands, Islands, Northern Ireland & Remote Areas
Some products or courier services may be subject to additional charges, longer transit times or delivery restrictions for certain UK destinations.
This can include the Scottish Highlands, UK islands, Northern Ireland and other remote areas.
If an additional charge or delivery restriction applies that is not already shown during checkout, we will contact you before dispatch.
Large, Heavy & Specialist Equipment
Some business technology requires different handling from a standard parcel delivery.
Pallet Delivery
Large or heavy equipment may need to be delivered on a pallet.
Specialist Courier
High-value or unusual equipment may require a specialist delivery service.
Access Requirements
We may contact you to confirm suitable vehicle access or other delivery requirements.
Delivery Date
Where appropriate, we will contact you before dispatch to arrange or confirm delivery details.
International Delivery
Our standard online delivery service is currently for addresses within the United Kingdom.
If you require equipment to be delivered outside the UK, please contact us before placing the order. We can then check whether an appropriate delivery option is available for the products and destination concerned.
What Happens if a Delivery Is Delayed?
Most orders arrive within the expected timeframe, but occasionally circumstances outside our reasonable control can cause delays.
Courier Delays
Unexpected disruption within courier networks can affect transit times.
Adverse Weather
Severe weather can affect collections, transport networks and local deliveries.
Supplier Delays
Stock shortages or changes to supplier availability can affect fulfilment dates.
Transport Disruption
Major transport or other unforeseen disruption can occasionally delay shipments.
If we become aware of a significant delay affecting your order, we will work to provide updated information and resolve the issue as quickly as reasonably possible.
Damaged, Incomplete or Missing Deliveries
Please inspect your order when it arrives.
If a parcel appears damaged, products are missing, or the order is incomplete, contact Tek Direkt as soon as reasonably possible after receiving the delivery.
Keep the Packaging
Please retain the original packaging while the issue is being investigated.
Take Photographs
We may ask for photographs of the outer packaging, shipping label, internal packaging and affected product.
Contact Tek Direkt
Send us your order number and details of the problem so that we can investigate with the courier or supplier.
Shipping & Delivery FAQs
When will my order be dispatched?
Products available for immediate dispatch and ordered before 3:00pm Monday to Friday are normally dispatched the same business day. Orders placed after the cut-off, at weekends or on UK public holidays are normally processed on the next working day.
How long does UK delivery take?
Typical delivery is 1–3 business days after dispatch for products available for immediate fulfilment. Supplier lead times and delivery location can affect this estimate.
Will I receive tracking?
Where the courier service provides tracking, tracking information will be sent after dispatch.
Why has only part of my order arrived?
Products may occasionally be shipped separately when they are held at different warehouses, manufacturers or authorised distributors.
Do you deliver to Northern Ireland?
Some products can be subject to delivery restrictions or additional charges for Northern Ireland and other remote UK destinations. Any applicable issue will be communicated before dispatch.
Do you deliver outside the UK?
UK delivery is our standard service. Contact us before ordering if you require an international delivery so that we can check the available options.
What if my order arrives damaged?
Contact us as soon as reasonably possible. Keep the packaging and take photographs, as these may be required when we investigate the shipment.
Can my order come directly from a distributor?
Yes. Some products may be dispatched directly from an authorised distributor or manufacturer depending on stock location and the most appropriate fulfilment route.
Returns, Cancellations & Warranties
This page explains the delivery and shipping process. Separate policies apply to returns, cancellations and product warranties.
Returns & Refunds
Read the applicable process for returning products or reporting an order issue.
Returns & Refund Policy →Terms & Conditions
Our Terms & Conditions contain the contractual terms applying to purchases from Tek Direkt.
Terms & Conditions →Manufacturer Warranty
Find information about manufacturer warranty arrangements for hardware supplied by Tek Direkt.
Manufacturer Warranty →Questions About a Delivery?
If you need an update on an existing order, have a delivery question before purchasing, or need to discuss a specialist shipment, contact Tek Direkt.
Email: sales@tekdirekt.uk
Telephone: 01904 890308
Customer Support: Monday to Friday, 9:00am–5:00pm, excluding UK public holidays.
Tek Direkt
Tek Direkt is a trading name of LCOM Ltd.
LCOM Ltd
Company No. 17084470
Registered in England and Wales
VAT Registration No. GB515644004
Registered Office:
12 Maythorpe
York
YO23 3RF
Email: sales@tekdirekt.uk
Telephone: 01904 890308
This Shipping Policy should be read alongside our Terms & Conditions and Returns & Refund Policy.