Manufacturer Warranty
Manufacturer Warranty
Support for hardware purchased from Tek Direkt.
Most hardware supplied by Tek Direkt is covered by a manufacturer's warranty. The exact warranty period, coverage and claim procedure depend on the manufacturer, product, configuration and applicable warranty terms.
If equipment you purchased from Tek Direkt develops a fault, send us your order details, product MPN and serial number and we can help identify the appropriate warranty route.
Manufacturer Warranty
Most hardware is supplied with the applicable manufacturer's standard warranty.
Warranty Varies
Warranty periods and terms vary by manufacturer, model and configuration.
We Can Help
Provide your order details, MPN and serial number and we can help identify the correct support route.
Statutory Rights
Manufacturer warranty arrangements do not remove any statutory rights that apply to your purchase.
Warranty Information
How Manufacturer Warranty Works
Tek Direkt supplies equipment from a wide range of technology manufacturers. Warranty arrangements are therefore not identical for every product.
Manufacturer Warranty
The warranty is normally provided under the terms specified by the manufacturer for the particular product.
Different Support Routes
Depending on the product, warranty support may be handled by Tek Direkt, an authorised distributor, the manufacturer or an authorised service centre.
Different Warranty Terms
Warranty duration, repair arrangements, replacement options and exclusions can differ between manufacturers and products.
We can help identify the appropriate route for products purchased from Tek Direkt.
What Does a Manufacturer Warranty Cover?
The exact coverage is determined by the manufacturer's warranty terms for the product concerned.
In general, a manufacturer's hardware warranty is intended to address qualifying faults or defects that occur during the applicable warranty period.
Hardware Faults
Qualifying failures of the hardware itself may be covered, subject to the manufacturer's terms and assessment.
Manufacturing Defects
Defects attributable to manufacture may be covered where they fall within the applicable warranty conditions.
Manufacturer Assessment
The manufacturer or authorised service provider may need to inspect, diagnose or test the equipment before confirming warranty coverage.
Warranty coverage is product-specific. The manufacturer's published warranty terms take precedence when determining whether a particular issue is covered.
What Is Normally Not Covered?
Manufacturer warranties commonly contain exclusions. The exact exclusions depend on the manufacturer and product.
Accidental Damage
Drops, impacts, liquid damage and other accidental physical damage may fall outside the standard warranty.
Misuse
Damage resulting from misuse or use outside the manufacturer's specified operating conditions may not be covered.
Unauthorised Modification
Unauthorised repair, alteration or modification may affect warranty coverage.
Improper Installation
Problems caused by incorrect installation, configuration or incompatible equipment may not constitute a warranty fault.
Normal Wear
Normal wear and tear and components designed to wear through ordinary use may be excluded.
Consumables
Consumable products and components can have different warranty arrangements from the hardware itself.
Do not attempt an unauthorised repair before checking the warranty terms. Opening, modifying or repairing equipment outside an approved service process may affect the manufacturer's warranty.
How to Start a Warranty Claim
If a product purchased from Tek Direkt develops a fault, contact us with as much information as possible.
Please do not send equipment back without return instructions. The correct warranty location may be Tek Direkt, a distributor, manufacturer or authorised service centre.
What Information Do We Need?
Order Number
Your Tek Direkt order or invoice number helps us identify the original purchase.
MPN
Provide the exact manufacturer part number where possible.
Serial Number
Many manufacturers use the product serial number to verify warranty status and identify the device.
Fault Description
Explain what is happening, when it started and any troubleshooting already attempted.
Photographs, screenshots, error messages or diagnostic information may also help us or the manufacturer identify the problem.
What Happens Next?
1
You Contact Tek Direkt
Send us your order details, MPN, serial number and a description of the fault.
2
Warranty Route Identified
We check the product and available information to identify the appropriate manufacturer, distributor or service route.
3
Troubleshooting or Diagnosis
You may be asked to perform reasonable troubleshooting or provide additional diagnostic information before the product is returned.
4
Return or Service Instructions
If the equipment needs inspection, we or the relevant warranty provider will provide the appropriate next steps.
5
Assessment
The manufacturer, distributor or authorised service centre may inspect and test the product to confirm the fault and warranty status.
6
Resolution
The remedy will depend on the warranty terms and assessment and may involve repair, replacement or another appropriate resolution.
Who Handles the Warranty?
The support route varies by manufacturer and product.
Tek Direkt
We can help identify the appropriate warranty process for equipment purchased from us.
Manufacturer
Some manufacturers provide direct warranty support to the end customer.
Distributor
Some warranty claims are processed through the authorised distribution channel that supplied the equipment.
Service Centre
A manufacturer may direct equipment to an authorised repair or service centre.
Repair, Replacement or Other Resolution
A warranty claim does not automatically mean that a new replacement product will be issued.
The appropriate remedy depends on the manufacturer's warranty terms, the nature of the fault and the results of any inspection or diagnosis.
Repair
Faulty equipment may be repaired by the manufacturer or an authorised service provider.
Replacement
A replacement product may be provided where this is the appropriate remedy under the applicable warranty terms.
Alternative Resolution
Other remedies may apply depending on the manufacturer's terms, product availability and applicable legal rights.
Back Up Your Data Before Returning Equipment
If the product contains data, settings, software, photographs, documents or other information, back up anything important before the equipment is returned.
This is particularly important for:
Mobile Computers
Back up business data and application settings where appropriate.
Computers & Tablets
Back up files and remove confidential or personal information wherever reasonably possible.
Storage Devices
Ensure important information exists elsewhere before a device is sent for service.
Configured Equipment
Record important configuration information that may need to be restored following repair or replacement.
Repair or replacement can result in data or configuration being erased. Do not assume information stored on returned equipment will be preserved.
Consumables, Batteries & Accessories
Consumables and components that naturally degrade through use may have different warranty terms from the main hardware product.
This can include items such as:
- batteries;
- printheads;
- rollers;
- ink and toner;
- thermal-transfer ribbons;
- labels and media; and
- other consumable or wear components.
Contact us with the exact MPN and details of the issue if you are unsure whether a component has separate warranty coverage.
Extended Warranty & Support
Some manufacturers offer additional service contracts, extended warranty products or enhanced support options beyond the standard manufacturer warranty.
Availability varies by manufacturer, product and configuration.
If ongoing support is important for a deployment, ask us about available support options when requesting your hardware quote.
Manufacturer Warranty & Your Legal Rights
A manufacturer's warranty is separate from any statutory rights that apply to your purchase.
Nothing on this page is intended to exclude or restrict rights that cannot legally be excluded.
Home Users
Home Users retain applicable statutory consumer rights in addition to any manufacturer warranty.
Business Customers
Business purchases are subject to our Terms & Conditions together with any applicable manufacturer, distributor and warranty terms.
Manufacturer Warranty FAQs
How long is my warranty?
Warranty periods vary by manufacturer, model and sometimes configuration. Send us your order number and MPN if you need help identifying the applicable warranty.
Do I return faulty equipment to Tek Direkt?
Not necessarily. Some claims are handled by a manufacturer, distributor or authorised service centre. Contact us before sending equipment anywhere.
Do I need the serial number?
It is strongly recommended. Many manufacturers use serial numbers to identify equipment and verify warranty status.
Will I automatically receive a replacement?
No. The remedy depends on the manufacturer's warranty terms and the outcome of any diagnosis or inspection.
Is accidental damage covered?
Standard manufacturer warranties commonly exclude accidental damage, although separate support products may sometimes be available.
What if the product was faulty when it arrived?
Contact us as soon as possible. A product that arrives faulty may need to be handled differently from a fault that develops later in the warranty period.
What if my product arrived damaged?
Shipping damage should be reported promptly under our Shipping and Returns procedures rather than treated simply as a manufacturer warranty claim.
Does opening the product affect the warranty?
It can, depending on the product and manufacturer. Avoid unauthorised repairs or modifications and check the applicable warranty terms first.
Related Help & Policies
Returns & Refunds
For unwanted, faulty, incorrect or damaged goods and information about the returns process.
Shipping & Delivery
For dispatch, tracking, damaged deliveries and other shipping information.
Terms & Conditions
Read the terms governing purchases from LCOM Ltd trading as Tek Direkt.
Need Help With a Warranty Claim?
Send us your order number, product MPN, serial number and a description of the fault and we can help identify the appropriate warranty route.
Email: sales@tekdirekt.uk
Telephone: 01904 890308
Customer Support: Monday to Friday, 9:00am–5:00pm
Tek Direkt
Tek Direkt is a trading name of LCOM Ltd.
LCOM Ltd
Company No. 17084470
Registered in England and Wales
VAT Registration No. GB515644004
Registered Office:
12 Maythorpe
York
YO23 3RF
Email: sales@tekdirekt.uk
Telephone: 01904 890308